Terms & Conditions 2026
Last updated: 19 October 2026
Welcome to GGMachines. These terms explain how we sell our computers, components, accessories and services, how payment and delivery work, and what to do if you need to cancel an order or report a problem. Our Returns and Refunds Policy is in sections 8–12, with an optional cancellation form at the end.
1. Our details and your rights
This website is operated by GGMachines Gaming Solutions Limited, trading as GGMachines, registered in Ireland under company number 688436.
Our business, collection, correspondence and returns address is:
GGMachines Gaming Solutions Limited
Unit 18, Western Parkway Business Centre
Ballymount Drive, Ballymount Industrial Estate
Dublin 12, D12 V8XT, Ireland
Email: info@ggmachines.ie
Telephone and business WhatsApp: +353 87 360 9905
Website: https://www.ggmachines.ie
We welcome both consumers and business customers. A consumer is an individual buying wholly or mainly for purposes unrelated to their trade, business or profession. The consumer protections below apply to consumers; section 15 also explains business orders.
Nothing in these terms excludes or limits your mandatory rights, including under the Consumer Rights Act 2022, as amended. Statutory rights take priority over any conflicting term, warranty or returns policy.
2. Product information and availability
We take reasonable care to provide accurate descriptions, specifications, images, prices and stock information. Images may show optional accessories or illustrative configurations; the product description and agreed order specification identify what is included. We remain responsible for supplying goods that match the contract.
Our daily A-to-Z price list and PC Builder use supplier stock information, normally refreshed daily. Quantities are snapshots and may change between updates. A listing does not mean the item is physically in our shop or reserved for you.
Shop stock and same-day Express PCs may differ from the online supplier catalogue. Contact us before ordering if you need an item urgently. We will not substitute a component, change an agreed specification or increase the price of an accepted order without your agreement.
3. Prices and your 2% bank-transfer saving
Consumer prices are in euro and include applicable VAT. Any price shown excluding VAT will be clearly labelled, and the VAT-inclusive total will be provided before you commit to purchase. Delivery charges and optional extras are shown separately before ordering.
We previously spent approximately 2% on card-payment processing. We have chosen bank transfer for online orders so that we can pass that saving back to our customers as an automatic 2% discount.
The shared checkout applies the discount to your products, selected warranty, build-time charge and delivery. The discount, delivery charge, VAT and final amount payable are shown in the order summary. No discount code is needed. Transfer the final amount shown; do not deduct another 2% yourself. Where a quotation already includes the discount, it is not applied again.
Prices may change for future orders. The price of an accepted order remains the agreed price. Quotations are valid for the period stated on the quotation.
If we identify a pricing or description error before accepting your order, we will explain it and ask whether you wish to proceed on corrected terms. You may decline and receive a full refund of any payment for the affected order. We will not charge a higher price without your agreement.
4. Payment: bank transfer and in-store cash or cards
We accept bank transfer for online payment, or cash, debit cards and credit cards in person at our Ballymount shop. The 2% saving applies only to bank transfers. For card payments, both the buyer/cardholder and the physical payment card must be present. We cannot accept card payments over the phone or online.
Place your order first. Your order confirmation supplies the bank details, final amount and unique order number. Use the account name, IBAN and BIC in our official payment instructions, and enter that order number as the payment reference. If the payer's name differs from the order name, tell us so we can match the payment.
Full cleared payment is required before we order components from suppliers, begin a custom build, dispatch goods or release an online order for collection, unless we have expressly agreed another arrangement in writing. A transfer confirmation or screenshot is not proof that funds have reached our account. Bank processing times may affect when work begins.
An unpaid order does not reserve supplier stock. If a payment deadline applies, it will be stated in your payment instructions. Contact us if you have already transferred funds but your order remains marked unpaid.
If you receive unexpected instructions changing our bank details, verify them by calling the published telephone number above before transferring money. Do not send online-banking passwords, card details or security codes to us.
Paying by bank transfer does not reduce your statutory cancellation, refund or faulty-goods rights. It does not provide the same card-scheme chargeback process as paying by card. Refunds are made as explained below. Valid gift-card redemption is addressed in section 16.
5. Placing and accepting an order
Submitting an order is your offer to buy. An automatic acknowledgement, order number or request for bank transfer confirms receipt of that offer and is not, by itself, acceptance.
We accept your order by sending an explicit order-acceptance confirmation after checking the specification, price, availability and payment. We will confirm acceptance before starting procurement or assembly. The confirmation will identify the agreed goods or services, total price and expected collection or delivery timing.
Before acceptance, we may decline an order because goods are unavailable, payment has not been received, an error requires correction, necessary verification cannot reasonably be completed, or fulfilling the order would be unlawful. We will explain the reason where we can and return any payment promptly, normally within 14 days. An alternative product requires your agreement.
Once an order is accepted, these terms and your agreed order details form the contract. Cancellation or changes after acceptance are governed by that contract and applicable law.
6. Click and collect
Collection from our address in section 1 is free. Please wait for a Ready for Collection notification and check current collection hours before travelling. Online orders must be paid in cleared funds before release, unless a different arrangement has been agreed in writing.
Bring your order number or collection confirmation. We may request reasonable identity verification to protect your purchase. You may nominate another collector by contacting us in advance; they do not have to live at your address. If identification is unavailable, contact us to agree a suitable alternative.
Please collect within five calendar days of the Ready for Collection notification, or contact us to arrange a longer period. If you do not collect, we will contact you to agree next steps. Missing this period does not automatically forfeit your payment or authorise disposal of your goods.
7. Delivery and responsibility for goods
Available destinations, delivery options and full charges are confirmed before you order. Our GGMachines vehicle delivery is available in the Republic of Ireland only. Other destinations are available only where expressly offered at checkout and accepted by us.
Collection is free. Standard delivery is €30 where available. GGMachines door-to-door delivery is €199 where available. These charges include VAT and the shared checkout also applies the 2% bank-transfer discount to delivery. For high-value, unusually large or fragile systems, we may offer collection or our own delivery instead of a courier. Any restriction and charge will be explained before acceptance.
Daily-price-list products normally have an estimated collection or delivery time of 3–8 business days after cleared payment and order acceptance. Custom-build times are confirmed separately. Express or same-day availability must be confirmed with us. Business days are Monday to Friday, excluding Irish public holidays.
We will notify you of material delays. Unless another delivery period is agreed, consumer orders must be delivered without undue delay and within 30 days of the contract. If we miss the agreed or statutory deadline, you may require delivery within an appropriate additional period and cancel if that period is also missed. You may cancel immediately where the law permits, including where we refuse delivery or an essential agreed deadline is missed.
We remain responsible for delivery by a carrier we arrange. For consumers, risk passes when you or your nominated recipient, other than the carrier, physically receives the goods. The legal exception for a carrier independently commissioned by you and not offered by us remains applicable. Ownership passes once we receive full payment.
Provide accurate delivery details and arrange for an authorised recipient. We do not authorise unattended delivery of computer systems. Reasonable identity checks may be used for collection or handover. Any additional redelivery cost caused by incorrect details or a missed agreed appointment must be reasonable and explained before it is incurred.
8. Returns policy: changing your mind
For most consumer orders made online or by telephone, you may cancel without giving a reason. The cancellation period ends 14 days after the day you or your nominated recipient receives the goods. For one order delivered in separate parts, it generally runs from receipt of the last item or part. You may also cancel before delivery. Exceptions are explained in section 10.
Tell us clearly that you wish to cancel before the period expires. You can email info@ggmachines.ie, write to the address in section 1, telephone us, or use an available online cancellation facility. Email is recommended so you have a record. The model form at the end is optional; you do not need our permission or an RMA number to exercise a statutory cancellation right.
Send back or hand over the goods without undue delay and no later than 14 days after notifying us, unless we have agreed to collect them. For a change-of-mind return, you pay the direct return cost where we have informed you of this before purchase. For goods that cannot normally be returned by post, we will provide the return cost or a reasonable maximum estimate before you order. Where the law requires us to bear a return cost, we will do so.
You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning. We may make a deduction only for an actual loss of value caused by handling beyond that level, where legally permitted, and will explain its basis. We do not impose an automatic restocking percentage.
Return supplied accessories and pack the goods securely. Original packaging is recommended, but is not an absolute condition of a statutory return. Keep evidence of dispatch. Contact us about safe transport of heavy or fragile systems.
Purchases concluded in our shop do not have an automatic change-of-mind return right. Any discretionary return must be agreed with us. Collecting an order that was already contracted online does not remove its distance-selling cancellation rights.
9. Refunds following cancellation
For a valid statutory change-of-mind cancellation, we refund the amount paid for the cancelled goods, including the applicable standard outbound delivery cost. If you chose a more expensive delivery option, the additional premium above the least expensive standard delivery offered for that order need not be refunded.
We refund without undue delay and within 14 days of receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence of having sent them back, whichever occurs first. This does not give us a fresh 14-day period after a return is received.
Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Bank-transfer refunds will normally go to the originating account after reasonable verification. Tell us if that account has closed so we can arrange an appropriate alternative.
Refunds reflect the amount actually paid after discounts. We will not require you to accept store credit instead of a refund to which you are legally entitled.
10. Custom products and other cancellation exceptions
The statutory change-of-mind right can be excluded for goods genuinely made to your individual specifications or clearly personalised, where the legal exception applies. We will identify any applicable exception before you order.
A PC is not automatically exempt merely because it is called custom-built, assembled after ordering, or selected using our PC Builder. Choosing from standard catalogue components or preset options does not by itself establish the exemption. We assess genuinely bespoke work separately.
Other relevant legal exceptions can include sealed computer software unsealed after delivery, and goods sealed for genuine health or hygiene reasons that become unsuitable for return once unsealed. Opening ordinary packaging does not make all components, peripherals or consumables non-returnable.
For paid digital content supplied without a physical medium, cancellation rights are lost only where the statutory requirements are met, including your prior express consent to supply during the cancellation period, acknowledgement of the loss of the cancellation right, and the required contract confirmation. Software activation does not automatically remove your rights over an entire computer.
For a separate service started during a cancellation period at your express request, a proportionate charge for work supplied may be payable if the legal requirements are met. Loss of the service cancellation right on full completion requires the necessary prior consent and acknowledgement. We do not automatically treat assembly included in a computer sale as a separate non-refundable service.
These exceptions concern changing your mind. They do not remove rights relating to faulty, misdescribed or incorrectly supplied goods or services.
11. Faulty, damaged or incorrectly supplied goods
Goods must match the contract, be fit for their agreed and normal purposes, and meet applicable legal requirements for quality, durability, safety and functionality, including repairability where relevant. Contact us if there is a problem.
Please report visible damage, missing items or an apparent fault promptly, preferably with photographs and your order reference where practical. A failure to report within 72 hours does not remove your statutory rights or automatically establish that you caused the damage. An RMA reference can help us manage a return, but does not determine whether a legal right exists.
If goods fail to conform to the contract within the applicable first 30 days, consumers generally have a short-term right to terminate and obtain a full refund, without having to accept a repair. You may instead seek repair or replacement. The legal rules determine when the 30-day period starts and how a requested remedy affects it.
After that period, repair or replacement remains available subject to the statutory rules on feasibility and proportionality. It must be provided free of charge, within a reasonable time and without significant inconvenience. A price reduction or termination and refund may be available where, for example, a remedy fails, cannot be provided appropriately, or the fault is sufficiently serious. We will not insist on repeated unsuccessful repairs. Final termination is generally unavailable for a minor fault.
Where a statutory remedy is due, we bear the necessary return, transport, labour and material costs. This applies to peripherals as well as computers. We do not restrict necessary return costs to €15 or to the first month. Contact us so we can agree a suitable return method.
Refunds for termination because of non-conforming goods are made without undue delay and within 14 days after we receive the goods back, or accept evidence of their return, as applicable. We do not impose an automatic deduction simply because goods are over 12 months old, and do not deduct for normal use when the law prohibits it.
For a fault appearing within the first 12 months, the law generally presumes it existed at delivery unless we prove otherwise or that presumption is incompatible with the goods or fault. Irish consumers generally have up to six years to bring a claim, subject to the applicable legal rules. This is not a guarantee that every product will last six years; the nature of the product, reasonable durability and cause of the problem matter.
12. Warranties and support
Our standard commercial warranty for GGMachines-built PCs covers hardware and labour for one year from delivery or collection, with work carried out in our lab. Any longer or additional cover will be set out in your quotation, order or warranty statement. The guarantor is GGMachines Gaming Solutions Limited at the address in section 1; contact us there to make a claim.
The commercial warranty is additional to your statutory rights and does not set a one-year limit on our legal responsibilities. You can pursue a statutory claim against us even if a manufacturer's or our commercial warranty has expired. We will not require you to deal only with the manufacturer where we remain legally responsible.
Damage caused by misuse, accidents, liquids or an improper modification may fall outside commercial cover. Opening a case, fitting a compatible part or using an independent repairer does not automatically remove unrelated statutory rights. Any exclusion must relate to the cause of the problem and comply with law.
For separate components, laptops and other goods, any applicable manufacturer's guarantee and additional cover are identified in the product or guarantee information. Necessary statutory return costs are governed by section 11, even where commercial cover is described as return-to-base or in-lab.
13. Compatibility, operating systems and updates
For a complete system supplied by us, we are responsible for the agreed specification and compatibility of the supplied system. For separately purchased components, check suitability for your existing equipment and tell us any particular purpose on which you need our advice. This does not exclude responsibility for advice or a purpose agreed as part of the sale.
The product description or build summary states whether an operating-system licence is included. If you select installation of Windows without activation, that option does not include a paid Windows licence; you must arrange a valid licence for use in accordance with the applicable licence terms. If a licensed edition is purchased, its edition and price will be shown in your order. Factory-supplied computers may have different included software.
We honour our statutory obligations concerning digital elements and necessary updates, including security updates. Relevant compatibility, support and update information will be provided before purchase, including a producer's stated minimum software-update period where that information has been made available. Follow notified update instructions; failure to install an update affects our responsibility only to the extent the law permits.
14. Repairs, diagnostics and customer data
For chargeable diagnostics, repairs or other services, we will explain the work, price or calculation basis and any additional charges before you authorise them. Further work or costs require your agreement. Services must meet the contract and applicable statutory standards; legal remedies for deficient services remain available.
A diagnostic or no-fault-found fee is not automatic merely because you make a warranty or statutory claim. A charge must have been clearly disclosed and agreed beforehand, be reasonable and lawful, and must not be imposed for a remedy that the law requires us to provide free of charge.
Back up important data before a repair or return where possible. Tell us about encryption, access restrictions and essential data. We will seek your agreement before avoidable data-erasing work. We handle equipment and data with appropriate care; the need for a backup does not exclude liability for our own breach of duty.
15. Business orders
Where a purchase is wholly or mainly for business purposes, consumer-only cancellation rights do not apply. A business address, purchase-order number or payment from a business account does not by itself determine the legal status of an individual purchaser.
Accepted business orders may be changed or cancelled by agreement or where a legal right applies. Any agreed cancellation charge must reflect reasonable, evidenced and unrecoverable losses, taking account of steps available to reduce them. No automatic percentage penalty applies under these terms.
Payment is required as stated in section 4 unless written credit terms have been agreed. Any separately agreed business terms must be supplied before contracting. Rights relating to breach of contract and applicable business sale-of-goods law remain unaffected except where lawfully varied by an agreed term.
16. Gift cards
Where GGMachines gift cards are offered or remain outstanding, they are denominated in euro. A purchased gift card covered by Irish gift-voucher law will have no expiry date or an expiry of at least five years from purchase. We will provide the applicable dates or no-expiry statement in a durable form.
You do not have to spend the full value in one transaction, and we do not limit the number of qualifying gift cards used in a transaction. Where more than €1 remains, the balance will be dealt with as required by law, including by a replacement voucher retaining the original expiry or an appropriate refund.
Contact us to apply a valid gift card to an order; the online bank-transfer policy does not remove your right to redeem it. Any remaining amount payable is confirmed before payment. Gift cards are not otherwise exchangeable for cash, subject to statutory rights, including any applicable right to cancel an online gift-card purchase.
17. Privacy and communications
Our Privacy Policy explains how we use personal information for orders, payments, delivery, support and other lawful purposes. Transaction and service messages are separate from marketing.
We send electronic marketing only with the required consent or where a lawful existing-customer exception applies. Creating an account or accepting these terms does not by itself consent to marketing. You may unsubscribe from marketing at any time.
18. Website use and intellectual property
You may use our website for legitimate personal or business enquiries and purchases. Do not misuse accounts, interfere with security, upload malicious material, infringe others' rights or use the website unlawfully. Keep account credentials secure and report suspected misuse promptly.
Website materials belong to us or their respective licensors. You may save information needed to consider, place or retain records of an order. Other reproduction or exploitation requires permission or a legal entitlement. You retain ownership of material you submit; we may use it only as necessary for the purpose for which you provided it or as separately agreed.
We may perform maintenance or reasonably restrict access to address misuse or security risks. These actions do not remove our obligations concerning accepted orders. We do not control independent third-party websites linked from ours.
19. Liability
We remain responsible for losses for which we are liable under applicable law. Nothing excludes liability for fraud, death or personal injury caused by negligence, mandatory consumer rights, or any other liability that cannot lawfully be excluded.
We are not responsible for losses that were not reasonably foreseeable as a consequence of our breach, to the extent the law permits. Events beyond our reasonable control may affect timing, but do not remove statutory delivery, cancellation or refund rights.
20. Complaints, governing law and changes
Please send complaints to info@ggmachines.ie or the address in section 1, giving your order details, the problem and your preferred resolution. We will investigate and respond as promptly as reasonably possible. Where required, we will provide information about a relevant alternative dispute-resolution body and whether we will participate.
You can seek independent consumer information from the Competition and Consumer Protection Commission at https://www.ccpc.ie or Citizens Information at https://www.citizensinformation.ie. Your right to use an available court or statutory complaints procedure is unaffected.
Irish law governs these terms, without depriving consumers of mandatory protections or court rights that apply under relevant law. We may update terms for future orders. The version provided when your contract is made applies to that order unless a lawful change is agreed.
If one term is unenforceable, the remaining terms continue where legally possible. These terms and your agreed order details do not override binding product descriptions, pre-contract information, representations or statutory rights.
Model cancellation form
Use this form only if you wish to cancel. You may use your own clear statement instead.
To: GGMachines Gaming Solutions Limited, Unit 18, Western Parkway Business Centre, Ballymount Drive, Ballymount Industrial Estate, Dublin 12, D12 V8XT, Ireland. Email: info@ggmachines.ie.
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods or supply of the following service:
Goods or service: ____________________
Order number: ____________________
Ordered on / received on: ____________________
Consumer name(s): ____________________
Consumer address: ____________________
Signature (only if sent on paper): ____________________
Date: ____________________
Delete whichever wording does not apply. Nothing in this form limits your statutory rights.