TERMS & CONDITIONS 2022 GG MACHINES LTD.
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Welcome,​
It matters deeply to us that your experience is in every way positive and enjoyable so please see our full Terms and Conditions in detail below. ​By using this website you agree to be bound by the Terms and Conditions as set out. If you do not agree to these Terms and Conditions in their entirety you must not proceed to use this website.
The GG Machines Ltd. website is provided solely for your personal use. You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” are to GG Machines Ltd. with registration number 688436. Registered Address: UNIT 57 PARK WEST ENTERPRISE CENTRE, PARK WEST BUSINESS PARK, DUBLIN, D12W2P5
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​ONLINE SHOPPING
We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on this website are correct at the time when the relevant information was entered onto the system.
We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. Due to the nature of some products being bespoke and handcrafted designs this can in turn mean that items are ‘one of a kind’ and all slightly different in their own right.​
What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.​
We will not be liable for any reason if the GG Machines Ltd. website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire website for maintenance purposes.​
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ORDER PROCESS
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
The product you ordered is out of stock;
Our inability to obtain authorisation for your payment;
We have identified a pricing or product description error;
There is a system or procurement failure; and failed customer validation checks.
When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from GG Machines Ltd..
Acceptance of your order and the completion of the contract between you and GG Machines Ltd. will take place when your order has been dispatched and an email will be sent to inform you. We also reserve the right to dispatch multiple orders separately.
A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.
Bespoke orders placed in store for bridal dresses and separates will require payment in full before orders are placed with suppliers. A minimum of 4 months advance booking is required in such circumstances. These items do not qualify for return or refund.
Bespoke orders for custom items including florals and fashion will require payment in full before order is composed and designed and do not qualify for return or refund.
We reserve the right to cancel your order if we suspect that your order may be in contravention of any applicable law, including but not limited to any international sanctions in place.
WHY DO WE CONTACT YOU?
We email customers who have registered with us to find out about our latest products and special offers. If you prefer not to receive emails from us, you can click the ‘Unsubscribe’ link at the end of our emails.
The personal information that you provide will be used by GG Machines Ltd. to offer you an exceptional customer experience through keeping you informed about new products, services, events, promotions and other news.
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CLICK AND COLLECT
GG Machines Ltd. Click & Collect is a convenient and complimentary local service which enables you to place an order online and collect from the store, with no additional charge. Please note the following Terms & Conditions for our Click & Collect service.
Click & Collect: Payment and Order holding period
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​Payment
Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to/picked from the store for collection; this will be before the order is collected.
If you require gift wrapping this must be selected as an extra option at the checkout.
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​Order Holding Period
We will keep your order ready for your collection in store for 5 days, from the date we send you a Ready to Collect email.
After this period we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it’s ready please get in touch with us to update your collection status.​
Please email us at: info@ggmachines.ie quoting your original order reference number and we will be happy to assist you.
For more information on returns, please see our Returns Policy:​
Click & Collect: Documentation for collection or return of items
Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.
If you are collecting your order yourself please make sure you bring the following documentation:
A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.
The payment card that you used to purchase the items, or photographic ID
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If someone collects on your behalf please make sure they bring the following documentation:
A copy of your ‘Ready for Collection’ email or show this document on phone or tablet.
A Photographic ID​
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DELIVERY
Standard delivery services to the Republic of Ireland, UK and Europe are provided by DPD Couriers, some exceptions may apply.
Please allow 5 days for standard delivery. We are unable to guarantee delivery earlier than this time frame.
You will receive a delivery notification from DPD to the email/phone number you used to place the order.
If this delivery slot is unsuitable for you it is your responsibility to make alternative arrangements using the link received.
We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. GG Machines Ltd. shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered to you.
We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made.​​
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ORDER CANCELLATION
If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please email us at: info@ggmachines.ie
It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.
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​RETURNS POLICY
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Where any of these listed items arrive faulty or damaged it is your responsibility to report this within 3 days of receipt.
To consider items for replacement we will correspond directly and require photographs and full description of circumstances by email to: info@ggmachines.ie
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How to register a return:
Please email us directly: info@ggmachines.ie and we will provide return instructions based on circumstances.
When returning items it is your responsibility to ensure that the goods are properly packed and that you receive proof of postage and tracking number from your chosen carrier or postal service.
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GG Machines Ltd. will not be liable for any costs incurred, damage or loss that may occur while the goods are with your chosen carrier or postal service. Once we have received the item(s) a credit reference will be issued which can be used against future purchases. We do not issue refunds.
If you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day after you received the product(s). However on certain products we may allow you to cancel within 31 days beginning on the day you received the product(s) as long as the product is unopened and can be restocked as new. This extended cancellation is at our absolute discretion and we are in no way bound to accept any cancellations after the statutory 14 days. You must notify us via email/letter and quote your order number in any communication. Notification by telephone is not sufficient.
If you are contracting as a Business/Trade customer, this clause does not apply. Any orders by or on behalf of a business cannot be cancelled once they have been placed. An order will be deemed to be a Business Order, if it is paid via business bank account or business debit/credit card, or a company address or purchase order number has been used.
You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession.
If required we can arrange a collection using our courier, who can collect from most areas of the Republic of Ireland. You will be responsible for the cost for collection. We do not offer a collection service for product(s) delivered outside the Republic of Ireland.
The supply of services (namely an Express/priority build service - if ordered) will not be refunded because this service contract will have been fully completed within the cancellation period.
Once the cancelled products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer, within 14 days, for the full amount paid, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Except in the case of faulty or misdescribed goods, if you do not return the goods in the required manner, as described above, we may charge you a sum not exceeding the direct costs of collecting the goods. All original items delivered must be returned with the refund request. This includes but is not limited to welcome packs, software discs, cables, digital download codes such as games, chassis accessories and peripherals. If you fail to comply with this obligation, we may have a right of action against you for compensation. If some parts are missing, we may be unable to accept the return or may make a deduction for missing parts.
Software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded.
Items should be returned unused and in original condition (as it was received by you) with proof of purchase. Original Condition means: that you have kept all original packaging and labels and the product can be resold at full price; you haven't used the product; the product contains no personal data and isn't registered to a user. We reserve the right to reject the return of items which are used or which are not in Original Condition.
Items returned under Consumer Contracts Regulations that have had their value decreased by the customer's excessive handling will be subject to a 25% restocking fee. Consumer Contracts Regulations deem excessive handling as the sort of handling that goes beyond the sort of handling that might reasonably be allowed in a shop prior to the sale.When returning goods under the 14 day cooling off period, if the goods are not in a saleable condition or if the goods have been unnecessarily handled we reserve the right to charge a restocking fee of 25%. This will be deducted from any refund/credit note due to you.
A full statement of your legal rights may be obtained in the Republic of Ireland from your local Citizens Advice Bureau or Trading Standards Office.
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If the goods supplied to you appear to have been damaged before receipt by you, or the order is incomplete then you should notify us via email within 72 hours of receipt. Failure to notify us within 72 hours of receipt will result in the determination that any physical damage or items missing occurred whilst in your care.
If you suspect that the goods are faulty, and wish to return them, you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request. We may make suggestions that could resolve any issues or may suggest that you return the product to us for inspection. In the event of a return, we will examine the returned product and, if you are entitled, we will notify you of your options. We will usually process your repair, replacement, refund or credit note as soon as possible and, in any case, within 30 days.
For refunds/credit notes, we will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or, if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. For items that are over 12 months old we have the right to make a deduction for the time you have had and used the product.
For any returns due to damage or suspected faults for orders delivered in the Republic of Ireland, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision or required by law. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging (see 7.18). We do not offer a collection service for orders delivered outside of the Republic of Ireland.
Peripheral items (any item that is not a computer or laptop) must be returned to us using your own delivery method. We will not arrange for collection of any peripheral items within the first month after receipt or at any time after this date. We suggest that you use an insured method as we will not be liable for any items that are lost or damaged in transit to us.
Where collections are arranged by us, you still have a duty of care to ensure the products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
When you return goods using your own delivery method within the Republic of Ireland, where goods are found to be defective we will refund reasonable delivery costs (upto a maximum of €15.00). Therefore, you may wish to check with us before arranging delivery whether we consider the cost quoted to be reasonable. This will only be refunded upon the receipt of proof of the carriage costs. We recommend you return your goods by using a trackable service that provides insurance as we will not be liable for any items lost in transit or damaged in transit
If on return your goods are found to be in working order, a no fault found fee will be charged before the item will be returned to you. This will be either £10 or 10% of the sale value of the item, whichever value is highest. You will also be expected to arrange for the goods to be returned to you at your own expense. If these products are not paid for or not collected within 3 months of us notifying you then we will arrange for the product to be disposed off, we will not be held liable should you contact us after this time for your product.
Items returned under Consumer Contracts Regulations that have had their value decreased by the customer's excessive handling will be subject to a 25% restocking fee. Consumer Contracts Regulations deem excessive handling as the sort of handling that goes beyond the sort of handling that might reasonably be allowed in a shop.
Computer Systems built to the customer's individual specifications are exempt from the right to cancel under Consumer Contracts Regulations.
GG Machines Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from us in this respect may be given but cannot be relied upon by the customer or guaranteed by us unless we have access to the working system and the ability to carry out a full inspection of any software or operating system.
In-store returns
You can also return products in person to GG Machines Ltd. within 14 days of receipt.Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.
You must ensure that you return the original undamaged packaging along with the item(s) you are unhappy with.
We will consider the condition of the goods being returned before deciding whether to issue credit
PRODUCT AVAILABILITY
The material displayed is provided by way of information only, except in relation to the description of goods available to purchase online.
The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.
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Once an item is sold out it will be taken off the website at the earliest opportunity and may not become available again.
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Prices of products may change from time to time. Goods are subject to availability. If there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
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PRICING POLICY
All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible to notify you of it’s cancellation. In some cases you will have the option to reconfirm your order at the correct price, however this is not always possible.
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COPYRIGHT POLICY
The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.
Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the GG Machines Ltd. website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
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PERSONAL ACCOUNT AND PASSWORD SECURITY
Registering and using the GG Machines Ltd. website allows the option of setting up an account with a personal password.
You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password.
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You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer.
GG Machines Ltd. cannot and will not be liable for any loss or damage arising from your failure to comply with this.
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PROHIBITED ACTIVITY
Please choose carefully the information you post on the GG Machines Ltd. website and that you provide to other users.
You must not misuse this website.
You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to other users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the GG Machines Ltd. website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.
We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the GG Machines Ltd. website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.
GG Machines Ltd. website users are subject to the following Community Area Rules:
Persons are advised not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address.
GG Machines Ltd. reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts.
By submitting any material to us, you automatically grant GG Machines Ltd. a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.
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You acknowledge that we are not obliged to publish any material submitted by you.
By submitting any material to us, you agree to use the GG Machines Ltd. website and Community areas in accordance with these Community Area Rules and website Terms and Conditions.
If you fail to abide by these Community Area Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to use the website.
GG Machines Ltd. reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason.
If you do not want to grant GG Machines Ltd. the permission set out above on these terms, please do not submit or share your contribution on the GG Machines Ltd. website community area.
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INDEMNITY & LIABILITY
The GG Machines Ltd. website is available to all users “as is” without any representations or warranties of any kind, either express or implied.
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GG Machines Ltd. makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.
GG Machines Ltd. shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if GG Machines Ltd. has been advised of the possibility of such damages.
The GG Machines Ltd. website may also contain links to other websites, which are not operated by GG Machines Ltd.. When you activate any of these you will leave the ggmachines.ie website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
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COMPLAINTS PROCEDURE
Please contact us if you have any comments or complaints by emailing us at:
We will always endeavour to resolve any dispute as swiftly as possible
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JURISTDICTION
The website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Cour
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Physical Gift Cards
GG Machines Ltd. reserves the right to decline any gift card which has not been validly activated according to our procedures.
The gift card is non-refundable and may not be exchanged for cash.
Any residual balance on the gift card following purchase of goods will remain on the gift card while the gift card is valid, to apply towards future purchases.
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GG Machines Ltd. expressly excludes all liability for lost stolen and damaged gift cards.
GG Machines Ltd. reserves the right to amend these terms and conditions.
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Online Gift Card Orders
If you have a query about an online gift card order please email us at info@ggmachines.ie
Gift Cards are only available to purchase and redeem in Euro.
Correspondence Address: GG Machines Ltd.,
Online Gift Card orders may be returned and refunded in accordance with your legal rights.
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GENERAL
We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
GG Machines Ltd. reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.
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ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and GG Machines Ltd..
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Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of GG Machines Ltd.
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