Frequently Asked Questions

Updated 27 October 2026. A practical guide to our daily price list, PC Builder, orders and payment options.

Why have you changed online orders to bank transfer?

Card processing and payment integration previously cost us around 2%. We decided to put that saving back into our customers’ orders. Our online checkout now uses bank transfer and automatically gives you a 2% discount. Instead of paying that amount in card-processing costs, we pass the saving to you.

The discount is shown clearly in your cart and includes the products, selected warranty, build-time charges and delivery. Pay the final total shown: do not deduct another 2%. Your statutory consumer rights still apply. Bank transfers do not provide the same card-scheme chargeback process as card payments.

How do I use the daily price list?

Open “Please see our daily price list from A to Z”, or choose Components in the menu. Use “Search the whole price list” to find a product name, model, SKU or manufacturer’s part number. Narrow the results with Category and Brand, and use Sort by to compare prices. “Clear filters” starts a fresh search.

Check the exact model, part number, specification, supplier quantity and retail price on the row you want. On a smaller screen, scroll sideways to see the remaining columns. Choose the quantity and select “Add to cart”. Then open “View cart · save 2%” to review everything before ordering.

Prices are in euro and include Irish VAT. The 2% bank-transfer discount is applied in the cart. The dated list is a supplier snapshot, normally refreshed daily; it is not a live reservation or a list of everything on our shop shelves.

What does low stock mean, and can I get a part today?

Amber quantities show five or fewer units in the supplier snapshot. Availability can change between updates, and adding an item to your cart does not reserve it. We check availability before accepting your order. If an item is unavailable, we will contact you about an alternative or refund; we will not substitute it without your agreement.

For something needed today, contact our Ballymount shop. We carry shop stock that may not appear on the supplier list. Daily-list items usually have an estimated collection or delivery time of 3–8 business days after cleared payment and order acceptance, subject to availability. Wait for our ready-for-collection message before travelling.

How do I use the PC Builder?

Choose a platform to start, then work through the component choices. The platform tile prices are guide ranges; your build total is calculated from the parts you actually select. Review the selected case, processor, motherboard, memory, graphics, storage, cooling and power supply, together with any available operating-system, warranty and build-time options.

Read the compatibility messages and check “Your build, at a glance”. If you are unsure about a choice, ask our sales team before ordering. Automated filters help with selection, but specialist requirements and final compatibility still need checking.

Select “Add to cart” to buy your configuration through the shared checkout. Choose collection or delivery in the cart and review the final discounted total. Parts, Express Builds and custom PCs can be reviewed in the same cart.

Does “Send to our sales team” place an order?

No. This sends your proposed build and contact details to our team for advice or a quotation. It does not place a paid order or reserve stock. “Save build summary” downloads a copy of your selection for your own records. To place an online order, use “Add to cart” and complete the bank-transfer checkout.

How do I pay for an online order?

1. Add your products or completed PC build to the cart.

2. Review quantities, collection or delivery, any selected options, the automatic 2% saving and the final total.

3. Select “Continue to bank transfer” and enter accurate contact and delivery details.

4. Choose bank transfer and its timing, or prepayment in our shop by cash or card. Select “Confirm payment plan & place order”. Your choice is recorded before your confirmation is sent.

5. For bank transfer, send the exact final amount using your order number as the reference; do not pay again if you have already sent it. For cash or card prepayment, visit our Ballymount shop. Staff will confirm the total without the bank-transfer saving. For card payments, bring the cardholder and physical card. Keep the confirmation for your records.

6. We match the cleared payment to your order, check availability and confirm acceptance and the next steps.

Placing the order does not automatically debit your bank account. An automated order acknowledgement is not confirmation that stock is reserved, funds have arrived or the order has been accepted. A payment screenshot is useful for tracing a payment but does not replace cleared funds.

What if I used the wrong reference, amount or bank details?

Contact info@ggmachines.ie with your order number, payment date, payer name and amount so we can help trace it. Never send us your online-banking password, PIN or security code. If a message unexpectedly asks you to change our bank details, verify it by calling our published number before transferring. Your bank may apply its own fees or processing times.

If you have not yet paid and need to change or cancel an order, contact us promptly. If you have already transferred, we will explain the applicable cancellation or refund process. Do not send an additional payment until the amount has been checked with us.

Can I pay by cash, debit card or credit card?

We accept cash, debit card and credit card payments in person at our Ballymount shop. For card payments, both the buyer/cardholder and the physical payment card must be present. We cannot accept card payments over the phone or online. You can select bank transfer or in-shop prepayment by cash or card before placing your order. The automatic 2% saving applies only to bank transfers. Online card, PayPal and instalment payments are not available.

How much are collection and delivery?

Collection from our Ballymount shop is free. Standard delivery is currently €30 and our own-vehicle delivery option is €199, before the automatic 2% discount. The options and final charge available for your order are shown at checkout. Own-vehicle delivery is within the Republic of Ireland. Contact us before ordering if your location or delivery requirements are not supported at checkout.

When will my PC be ready?

Custom-build timing depends on the build-time option you choose, cleared payment, order acceptance and parts availability. Check the estimate shown for your selection. If you need an Express PC urgently, ask us to confirm that the particular machine is ready. We will contact you if a delay affects your order; an estimate is not a guarantee of same-day availability.

Can I return an online purchase or report a fault?

For eligible online goods, consumers normally have 14 days from receipt to tell us they wish to cancel, followed by 14 days to send the goods back. Change-of-mind exceptions can apply to genuinely personalised goods and certain sealed software or digital content, but choosing standard PC components does not automatically remove your cancellation rights.

Faulty, damaged or misdescribed goods are covered by separate statutory rights, which are not restricted to a manufacturer’s warranty. Contact us promptly with your order number and a description of the issue. Back up personal data before returning a device. See our Terms & Conditions, sections 8–12, for the full Returns & Refunds Policy, return costs, refunds and the cancellation form.

Where are you, and how can I get help?

GGMachines Gaming Solutions Limited, company number 688436, trades as GGMachines at Unit 18, Western Parkway Business Centre, Ballymount, Dublin 12, D12 V8XT, Ireland.

Call or WhatsApp +353 87 360 9905, or email info@ggmachines.ie. Please contact us before sending a return so we can arrange the correct handling; this does not restrict your right to cancel within the applicable time limit.

Read our Terms & Conditions and Returns & Refunds Policy, Privacy Policy and Payment Information before placing your order. This FAQ is a guide; it does not reduce your statutory rights. Our Privacy Policy explains how order, enquiry and PC Builder information is used. Nothing here subscribes you to marketing.